Recent findings from Binghamton University, State University of New York, have illuminated the potentially beneficial aspects of workplace gossip in diminishing employee turnover rates, thereby enhancing organizational efficiency.

Jinhee Moon, a doctoral candidate at the Binghamton University School of Management, undertook this study alongside a team of researchers. The study sheds light on the significance of positive gossip within the organizational context. Moon emphasizes the importance of organizations recognizing the role of constructive gossip in reducing turnover, a crucial determinant of organizational success. She advocates for organizations to foster a positive environment by treating employees well, demonstrating care, and encouraging participation in beneficial gossip.

The novelty of Moon’s research lies in its focus on the social advantages employees gain through gossiping, an extension of her prior research interests in workplace dynamics, particularly leadership, interpersonal relationships, and social networks within the School of Management (SOM). This recent investigation involved a survey of 338 health workers in South Korea, exploring their engagement in both positive and negative gossip about their organizations and management. The survey covered a variety of statements reflecting employees’ interactions and discussions about their workplace in the absence of management, including expressions of dissatisfaction and commendation of their organization’s capabilities.

Moon’s research highlights a noteworthy perspective that positive gossip, primarily when it paints the management or organization in a good light, is deemed more valuable. This kind of gossip engaged health workers more deeply, as they showed greater interest in information that could elevate or solidify their status within the organization.

Contrary to expectations, the study found no link between negative gossip and the exertion of coercive power, challenging the assumption that negative gossip serves as a means for individuals to assert dominance or control. Moon pointed out that negative gossip might not be as influential or valued as anticipated, often being perceived merely as a form of complaint without any beneficial outcomes for the gossiper.

One of the most significant implications of Moon’s findings is the potential of positive gossip to mitigate voluntary employee turnover. Employees can combat negative sentiments and foster a sense of empowerment by engaging in positive conversations about their workplace. According to Moon, this strategy not only provides an effective means of coping with workplace challenges but also contributes to a more positive and enduring relationship with the organization.

In essence, Moon’s study offers a fresh perspective on the dynamics of workplace gossip. It suggests that when directed positively, it can play a crucial role in strengthening organizational bonds, enhancing employee satisfaction, and ultimately contributing to the success and stability of the organization.

More information: Andrea Kim et al, How Does Workplace Gossip Benefit Gossip Actors? The Impact of Workplace Gossip on Power and Voluntary Turnover, Group & Organization Management. DOI: 10.1177/10596011231203758

Journal information: Group & Organization Management Provided by Binghamton University